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Terms and Conditions for CineTrophies

By purchasing a trophy from CineTrophies ("we," "us," or "our"), you agree to the following terms and conditions. Please read them carefully.

1. Agreement to Terms

By completing a purchase with CineTrophies, the buyer ("you," "your," or "customer") acknowledges and agrees to these Terms and Conditions. Any dispute or issue arising from the purchase will be governed by these terms.
 

2. Delivery and Tracking

We provide tracking numbers for all shipments. It is your responsibility to monitor the progress of the delivery using the tracking information provided. If delivery is attempted and you are not present at the specified address, you forfeit the right to request a refund. Delivery details, including the estimated arrival date, will be available through the tracking system.
 

3. Damaged Items

If your trophy arrives damaged, you may request a refund or replacement. All claims for damaged items must be submitted within 20 working days of receiving the delivery. To process your claim, you must provide:

  • Photographic evidence of the damage

  • A description of the issue

Refunds or replacements will be issued at our discretion and may take up to 20 working days to process.
 

4. Incorrect Shipping Address

We rely on you to provide the correct shipping address during the order process. As a precaution, we perform a double confirmation of the shipping address before finalizing your order. If the package is returned to us due to an incorrect or incomplete address provided by you, the following applies:

  • We will charge a fee of €70 for re-shipping the package to the corrected address.

  • No refunds will be provided for items returned due to incorrect shipping details.
     

5. General Liability

CineTrophies is not liable for delays or failures in delivery caused by external factors, including but not limited to natural disasters, strikes, or courier service disruptions.
 

6. Amendments to Terms

We reserve the right to amend these Terms and Conditions at any time. Updates will be effective upon posting to our website.

By proceeding with your purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions.

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